The Tourism Extension office at NC State University has released a newly updated customer service training. NC Hospitality & Pride is designed to support a wide range of businesses across the state. The goal of this training is to recognize the role played by each employee in their organization and community and to improve customer service skills statewide.
The original NC Hospitality training was released in 2007 and became one of Tourism Extension’s most popular programs. In 2013 Cooperative Extension Agents from across the state participated in a focus group to share their experiences and provide recommendations for redesigning the training. Their feedback was used develop a program that better fits the Tourism Extension mission of equitable and sustainable tourism development.
The new NC Hospitality & Pride training is organized into five modules:
- The importance of customer service
- Effective communication
- Host and guest relationships
- Local knowledge and community pride
- Becoming civically active
Are you a business interested in taking part in this training? Please contact your county’s Cooperative Extension.