Virtual Tours Connecting Prospective Visitors With Local Guides
Aligning with their mission to create connections between visitors and hosts, People-First Tourism (P1t) has been exploring ways for destinations to remain engaged with aspiring visitors and for microentrepreneurs to continue earning income from tourism. Virtual tours are taking the stage and P1t is creatively and enthusiastically embracing it.
As explained in a recent P1t Lab blog post, it is still unclear when it will be safe to travel again. The result of the dramatic collapse in tourism has brought a crisis to tourism companies and to the destination organizations that depend on the tax revenues they generate. Tourism microentrepreneurs, already with vulnerable livelihoods, have seen their tourism income slashed, often putting them in dire straits. P1t has transformed this situation into an opportunity to leverage NC State’s strength in information technologies by creating live virtual tours.
Although virtual tourism has been actively discussed for several decades and tentatively implemented by some destinations, this approach is not typically used to connect visitors with locals. Often virtual tours have replaced the local people who traditionally serve as guides sharing their culture and stories about their important places.
In contrast, Dr. Duarte Morais and Dr. Gene Brothers, founders of P1t, have been exploring ways to leverage virtual tours to help visitors overcome constraints created by their lack of familiarity with the local people and culture in a destination. These constraints are exacerbated by large tourism industry players, especially in highly visited areas, who can steer people away from the places small local businesses can interact with visitors and earn income.
Brothers explains that “a major part of tourism is gastronomy, flavors, smells, sensory moments, and this is often what visitors remember most strongly. But virtual tours still allow people to have experiences with people and places.” Brothers, Morais, their colleagues, students and community partners are carefully examining the new context imposed by COVID-19 and the information technologies available to them to develop virtual tourism solutions and processes..
Following a participatory action research methodology, the P1t team has been very busy during the COVID-19 pandemic developing and marketing virtual tours with guides in the Raleigh, NC area. Since mid-March, seven live virtual tours have taken place including a farm tour, an urban foraging workshop, and a blacksmith demonstration.
P1t has been exploring the market appeal of these virtual experiences, selling tickets at different pricing thresholds and descriptions. The number of tickets sold has varied, but the tours have been generally well-attended. “We advertise the events, but we don’t know how many people will actually register,” explains Liu Henghau, a Fall semester P1t marketing and communications intern. P1t research shows that this level of income uncertainty keeps many aspiring microentrepreneurs from becoming invested in this activity. P1t addresses this by ensuring a minimum amount of revenue in each event as a way for the destination and the online retailer to equitably share risk with the microentrepreneur.
Unlike organized mass tourism experiences like formal guided visits to popular attractions, genuine encounters with local guides are special because each interaction is personal. Sam Hall, another fall intern, reported that during a recent farm tour the group “came across a huge swarm of bees! The farmer stopped to get a closeup. Everyone loved it and they were able to ask the farmer questions right away.” To make these tours possible, Sam and Liu have been working behind the scenes researching technology solutions, scouting cell phone reception levels, and rehearsing with the local guides.
But what will happen when people feel safe to physically travel to destinations again? Brothers explains, “people will use virtual tours in the future to have more targeted travel, getting a taste of a place before they commit to going there. We predict people won’t only be going to such hotspot places anymore which could really reduce overtourism at some destinations.”
Embracing emerging technologies requires careful consideration about equitable access. Morais notes that “for almost a decade, my colleagues and I have been leveraging frugal IT innovations to create tourism income opportunities for locals while also making their destinations more competitive.” As P1t becomes involved with virtual tours, the group will continue researching tour guides’ equipment needs and access.
If you find this news interesting, sign up for the P1t newsletter or follow their Facebook as they navigate these challenges while still creating new and interesting experiences with local tour guides. If you are interested in virtual tours, you can visit P1t’s Eventbrite page for upcoming virtual experiences in North Carolina.
So, where will you virtually travel to this Fall?